Robinson Infomedia Support
Customer Happiness Goddess
Regardless of the challenge you may be experiencing, rest assured that your question is very important to us. Moreover, helping you find the solution and the assistance you need is just as important. Support tickets are answered within 48 hours. PLEASE NOTE: We DO NOT answer support tickets after business hours.We will answer them on the next business day (For example, if your ticket was submitted after 5:00 PM on a Friday, you will receive a response on the following Monday). Our help desk is open from 9:00AM to 5:00PM Est. Monday thru Friday and we follow the US National Holiday schedule. (We are not open on September 11th.)
FREQUENTLY ASKED QUESTIONS
Many of the common general questions are answered are right here on this page. If you decide to submit a ticket you must create an account at our support desk and then log back in TO THE HELP DESK within 24 hours to see our response. Keep in mind that the support staff is here to help you with the operation of THIS website. If you need help and advice building your business we recommend personal coaching.
When should I create a support ticket?
This support desk is to help you with any technical issues that you may be having with this websites or one of the products contained herein. Examples might be a dead link or a video not working. This help desk is not meant to be used for coaching or assistance in building your internet business. If you feel that this website or product is not functioning properly then please report the problem by submitting a ticket.
I haven’t got a response yet!
Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you. If you have a delay in your response time out side of the times posted, you can email Support@RobinsonInfomediaInc.com or call our landline number at 240-507-5994. Finally, when creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem. Feel free to include any screen shots or video you made to show the problem. We look forward to helping you with your problem.
My audio or video won’t play or load
The videos are server based at Amazon S3 and stream at 512kbps. We use the latest in Cloudfront technology to ensure the best streaming possible, this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up press the pause button and allow the file to load completely before playing again. Patience is a virtue.
How do I cancel my membership
We hate to see you go. You can follow the steps below for a refund or if you wish to cancel your free account please submit ticket to support. If you wish to be removed from our mailing list, simply click the unsubscribe link at the bottom of any email we’ve sent you.
When can I expect a response?
Please note, when you submit a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on the weekend. While we still try to get back to you same day, please understand that there are certain circumstances that may create a back log. Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.
I cannot log in to my members area
Log in details are case sensitive so be sure your caps lock is not on. You created your log in and password when you signed up for the site. Check your e-mails for a confirmation of your log in details. If you have forgotten your password you can request it from the log in page. If for some reason you’re still having issues please submit a ticket.
How do I get one on one help / coaching for my internet business?
Perhaps you should consider custom tailored VIP coaching. Having an experienced professional marketer help you build your business is the fastest way to help reach your goals. Whether you are just starting out or already earning some profits online, our expert staff can help you take it to a higher level!